Customer Support

Animalcare products are supported by a team of experienced sales, marketing and technical professionals many of whom have worked in veterinary practice in the past as veterinary surgeons or qualified veterinary nurses. We also have a number of equine, animal and pure science graduates at first and post graduate degree level within the team.


Activities undertaken include

  • A full programme of product and CPD training for all Animalcare customers
  • Technical support on all products
  • Planned advertising and promotional campaigns through specialist veterinary press as well as national and local press
  • Attendance and sponsorship at many major professional shows, exhibitions and congresses
  • Provision of a full range of client orientated literature for veterinary practices
  • Sales representatives calling on a regular basis to maintain the personal contact that is truly important to our business.


Technical Support
A complete service for technical support and advice is provided by a team of consultants, veterinary surgeons and product specialists. These experts are available to guide the Animalcare Marketing Department as well as assisting in Technical and Regulatory areas. Our technical and regulatory affairs are managed by a fully qualified veterinary surgeon who has overall technical control of all research and development projects for new products as well as appropriate technical and regulatory oversight of the manufacture of existing products.

 

Customer Support
Animalcare products are supplied to all veterinary wholesalers in the United Kingdom, from our own warehouse situated at our headquarters in York . Our warehouse has full storage facilities including refrigerated and controlled drug storage. Also based at York is Animalcare’s experienced and professional Customer Service Team who provide the vital link between the business, our suppliers, our customers and other external stakeholders.

 

Industry Support
Animalcare fully supports the efforts of many officially recognised industry associations. In addition to being members of the associations today and in the past, members of the Animalcare staff have been honoured to serve on the board or on representative committees of;

AMTRA ­ Animal Medicines Training and Regulatory Authority
VPMA ­ Veterinary Practice Management Association 

In addition we maintain close working links with amongst others;

BVA - The British Veterinary Association
BSAVA ­ British Small Animal Veterinary Association
RCVS - Royal College of Veterinary Surgeons
BVNA - British Veterinary Nursing Association 


Support for Education
Animalcare is proud to participate in the education and development of tomorrow’s veterinary surgeons and nurses by offering a range of talks and seminars to veterinary students and nurses at veterinary schools and higher education establishments throughout the UK. In addition Animalcare is the proud sponsor of the Animalcare Final Year Student Award at every veterinary school in the UK.